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COVID-19 Update 3

Monday, 16 Mar 2020

COVID-19 UPDATE 3
Date: 16th March 2020
UPDATE ON BOOKING & CANCELLATION POLICY
With reference to the global pandemic COVID-19, Jambojet has put in place below booking policy, which applies for bookings done on or before 12th March 2020, with travel period of up to 31st May 2020.

Amendment;
Bookings can be amended with no change fee. Any applicable fare difference and taxes shall be payable.

Rerouting;
This is permissible with applicable fees, fare difference, and taxes.

Cancellation;
For request made more than 7 days prior to travel date, cancellation penalty shall be waived and the amount put on credit shell for utilization within 12 months from date of ticket suspension
For requests made within 7 days to travel date, the cancellation penalty shall apply and amount kept on credit for utilization within 12 months from the date of ticket suspension.

Group Bookings cancellation;
The cancellation penalty shall be waived and credit offered with a validity period of 12 months.

Refund – International travel;
A refund will be permitted free of charge only if the original ticket has been canceled due to a travel ban from the country of origin or country of final destination.
For trusted, up to date information, we recommend visiting specific corona virus websites of the CDC, WHO and your country Health Authorities. We will keep you posted on any future developments.

Jambojet Communications