Skip to main content

Jambojet customers to pay for flight tickets using Bonga Points

Thursday, 27 Aug 2020

Jambojet’s customers can now pay for their air tickets using Bonga Points following a partnership between the regional low cost carrier and Safaricom (NSE: SCOM).

The partnership will allow Jambojet customers redeem their Bonga Points to purchase air ticket to any of its six local destinations namely Nairobi, Mombasa, Diani, Malindi, Kisumu and Eldoret.

“We are aware of the financial impact COVID-19 has had on many families. There are those who may want to travel but are cash –strapped. We want to provide options to the customers and tell them that they can still travel by redeeming Bonga Points,” said Titus Oboogi, Head of Sales & Marketing, Jambojet.

To pay for the flight ticket using Bonga Points, dial *126# select ‘Lipa Na Bonga Points’, then select ‘Pay Bill’. One will then be prompted to enter the Jambojet Pay Bill number, 737700, and account number, which is the Reference Number issued during booking. The customer will then be required to input the amount they want to pay via Bonga Points, and get a response showing the number of points needed to pay the for the air ticket. If it isn’t the full ticket amount, the customer will receive a message advising them of the balance due.

Bonga is a loyalty scheme launched by Safaricom in 2007 to allow its customers accumulate and redeem points based on usage of services on its network.

“We have enhanced our Bonga loyalty scheme over the years to reward our customers for their loyalty to the Safaricom network. Through our partnership with Jambojet, we seek to provide our customers more options in how they utilize the value of their Bonga points,” said Peter Ndegwa, CEO, Safaricom. Last month, Jambojet introduced a Progressive Web App (PWA) to allow customers book tickets, check in and access their boarding pass on their smartphones.

PWA, which is available on both Android and iOS, offers convenience to customers while streamlining processes, to save time and help reduce physical touch points. Unlike the standard mobile apps or the web, PWAs consume less data and are reliable even in uncertain network conditions.

 

Jambojet – Lipa na Bonga FAQ

How can I use Bonga Points to pay for a Jambojet ticket?

Dial *126# and select “Lipa Na Bonga” and you will be prompted to enter the Jambojet Pay Bill number, 737700, and account number, which is the Reference Number issued during booking. You will then be required to input the amount they want to pay via Bonga Points, and get a response showing the number of points needed to pay the for the air ticket. If it is not the full ticket amount, the customer will receive a message advising them of the balance due.

 

How many Bonga Points do I need to participate?

The number of Bonga Points needed to redeem a Jambojet ticket depends on the fare displayed at the time of booking. For redemption, 1 Bonga point is equivalent to 20 cents.

 

How do I check if I have sufficient Bonga Points?

To check your Bonga Points, simply dial *126# select option 1: "Enquire your Bonga Points". You will receive an SMS notification with details of your Bonga account balance.

 

If I do not have enough Bonga Points, can I add cash or M-PESA to complete the transaction?

Yes. If you did not pay the full amount, you will receive a message with the balance due. You can then top up the amount using the normal Lipa na Mpesa process.

 

What happens if I cancel my ticket? Do I get my Bonga Points back?

No. Once you redeem your Bonga Points and been issued with a ticket, you cannot get your Bonga Points back. The Jambojet cancellation rules will apply, and the remaining amount will be put on credit.

 

I have erroneously paid twice, how do I reverse the transaction?

For any reversals, the normal Lipa na MPESA reversal process takes place.

 

Can a customer Transfer their Bonga points to another customer?

Yes a customer can transfer their Bonga points. They simply dial *126# and select “Transfer Bonga Points”. They will be asked to input there Bonga pin to complete the transaction.