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Your safety while traveling during COVID-19

Creating a safe and healthy environment

We’re doing everything possible to ensure your peace of mind whenever and wherever you interact with us. These guidelines will help make your journey as smooth as possible.

View the video on the protocols here

book online

1. Booking your flight 

  • We encourage our clients to make bookings online to minimize on person to person contact
  • To book online, visit our website on jambojet.com
  • To book through our contact center, call us on 0711024545/ 0711024501/ 0734104545
  • To book through email, write to us on reservations@jambojet.com
  • To make a group booking, email us on groups@jambojet.com
  • Download, fill and print the Health Declaration Form here

check in counter

2. Check-in Counter

  • We recommend that all passengers to check in online at www.jambojet.com
  • Social distancing in the queue
  • Wearing of masks by all throughout the journey
  • Hand sanitizer will be available at all touch points

waiting lounge

3. Waiting Lounge

  • Adhere to the sitting guidelines while at the lounge
  • Observe social distancing
  • Hand sanitizer available at various points at the lounge

boarding gate

4. Boarding Gate

  • Boarding will be done by zones, starting with passengers seated at the rear of the cabin
  • Hand sanitizer will be available while boarding
  • Maintain social distancing on the boarding queues

in-flight

5. In-Flight

  • Cabin Crew will assist passengers with opening and closing of the overhead bins to reduce touch
  • Hand sanitizer will be available throughout the flight
  • Pre-order all in-flight meals online at meals.jambojet.com
  • All aircraft are fitted with HEPA (High Efficiency Particulate Air) filtration system to refresh the air every 3 minutes

disembarking

6. Disembarking

  • Cabin crew will assist in opening and closing of the overhead bins to reduce touch.
  • Maintain social distance while disembarking
  • Cabin crew will guide on disembarking by zones
  • Temperature checks on arrival for passengers at the airport
  • Hand sanitizer will be provided at all customer touch points