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Unaccompanied Minor

Our service for children flying alone

When your child is flying alone, we’ll be there every step of the way to make sure their journey is an adventure, we’re happy to accept unaccompanied children on flights from the ages of 5 to 14 so leave all your care with us.

Before you book your travel it is worth noting:

Children aged between 5 and 14 are always classified as unaccompanied minors when travelling alone and must use the unaccompanied minor’s service.

Children aged between 15 and 18 may choose to use the unaccompanied minors service, if they wish. However, ordinarily we assume they will not require it.

What documents are needed when my child travels alone?

The parent/guardian must fill in the UMNR form before/at check in.

If the child has any special needs or medical conditions, again, please be sure to let us know at the time you book 

Drop-off/Pick-up information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

The parent/guardian has a signed copy of the UMNR form

The UMNR is on board the aircraft

The aircraft has taken off

The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

Help through the airport

A customer service agent will meet your child and assist your child through a fast smooth and friendly check in and will be with them all the way through the airport until we hand your child to our crew on board.

Priority boarding

Families and unaccompanied minors always board the plane first. That gives them more time to get settled, our cabin crew can help them to stow their hand luggage and make them comfortable.

On board care

We’re on hand to make sure your young flyer’s trip is as enjoyable as possible. When you book, let us know whether they’d like to sit by the window or the aisle. If it’s their birthday you can pre-order a cake with us and the crew can celebrate together. We also have a Polaroid camera so your young flyer can take home memories of their trip.

Please remember to give the young flyer some pocket money to enjoy our variety of snacks and drinks on board

What is the fare for an unaccompanied minor?

Children above 2 years pay the adult fare

 

How will I know that my child has arrived at the destination?

Whichever end of the journey you are at, you will be informed about the expected time of arrival. You must arrange for your child to be met at the airport.

 

How will my child collect baggage(s) on arrival?

Your child’s bags have special tags for quick and easy retrieval by our staff. We will help your child with the bags through until he/she is met by you or your representative in the Arrival hall.

 

When picking up an unaccompanied minor, please arrive at the airport no later than 30 minutes before the scheduled arrival.